Analyze text within Directus Flows with this customer operation, powered by Deepgram. Understand intents, sentiment, topics, and generate a summary.
This operation contains two required configuration options - a Deepgram API Key, and some text. It returns a JSON object containing sentiment average and per segment, intent per segment, topics per segment, and an overall summary of the text.
This operation outputs a JSON object with the following structure:
{
"summary": {
"text": "Jake calls the Honda dealership and speaks with Josh about the new Honda Civic 2023. Jake schedules a test drive for the hybrid model on Friday and provides his contact information. Josh confirms the appointment and tells Jake to call if he has any further questions."
},
"topics": {
"segments": [
{
"text": "Hi I'm calling to get a refund on my recent purchase. Sure I'd be happy to help you with that. What was the number for you order?",
"start_word": 0,
"end_word": 26,
"topics": [
{ "topic": "Refund", "confidence_score": 0.91318 },
{ "topic": "Order Number", "confidence_score": 0.95342 }
]
}
]
},
"intents": {
"segments": [
{
"text": "I also need to update my address.",
"start_word": 12,
"end_word": 18,
"intents": [
{
"intent": "Update address",
"confidence_score": 0.6320186
}
]
}
]
},
"sentiments": {
"segments": [
{
"text": "Hi. Thank you for calling from premier phone services.",
"start_word": 0,
"end_word": 8,
"sentiment": "positive",
"sentiment_score": 0.7380304336547852
}
],
"average": {
"sentiment": "positive",
"sentiment_score": 0.39790084145285864
}
}
}